We would like to offer all customers a period of 14 days, from delivery, to notify us of your intention to return. If accepted by our returns team, you have 14 days from this date to deliver to the supplied address. Returns received after this period will not be refunded.

This is only applicable if the item(s) returned are complete, in a resalable condition, unused and with the correct packaging. We reserve the right to charge up to 50% repackaging fee for item(s) that need repackaging, deductible from your refund.

Items that are returned to us with transit damage from a courier organised by the returning customer will be unable to be refunded. We encourage customers returning to take out transit insurance where possible to avoid disappointment should this happen. All items are quality control checked when returned before a refund is to be processed.

Our return address is as follows:

HOME Harborough

9 Church Street

Market Harborough

Leicestershire

LE16 7AA

Before you proceed, please make sure that you have completed our returns form and had your return accepted before proceeding. Returned items without a returns form completed/accepted will not be processed.

Your refund will be processed within 48 hours of your item being received or cancelled. All refunds will be made to the original method of payment only.

You will be notified by email when your refund has been processed.

Please note, that depending on your financial institute, the time taken for the refunded amount to reach your account can vary and this is something that we are unable to control. generally refunds are received within 2-3 days of processing.